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Official GO-Ultra™️ Website

Have Questions? Reach us here.

Phone Icon Toll-Free: 1-888-777-6091

email: support@go-ultra.com

FAQ

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SHIPPING


Q: How long does shipping take?

A: For domestic orders in the United States (mainland), it will normally take 4-7 days for the GO-Ultra.  Alaska & Hawaii can take up to a week longer in some cases. 

For Christmas & Chinese New Year please allow an extra week for Christmas. Kindly note exact shipping time may also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. There may be delays before the tracking information is updated online as well. Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customers worldwide can enjoy his or her shopping experience with us.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days for order processing  (Due to Covid-19 some couriers are experiencing delays. Please check their respective websites for any updates for impacted deliveries in your area.)

Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Lookup page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Lookup after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We offer PayPal Buyer's Protection on all orders. No PayPal account required.

We do not store your credit card information. We use PayPal for credit card transactions. PayPal does not disclose your credit card information to us!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' or 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure you get a working product without the need for return shipping. You can simply contact us and we'll walk you through the process! 

Q: What is your policy regarding damaged items?

A: If you received an item that is damaged in transit or arrived faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your shipment. 

Q: What is your replacement policy?

A: We can only offer you replacements at no additional cost if it falls under the below criteria:

1. Items are faulty – damaged/broken upon arrival.
2. Parcel is lost in transit.

Note: GO-Ultra will not be held liable for any lost or misrouted return parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps. We do not accept returns or refunds if customer changes their mind on their order(s). Visit our Refund Policy page for complete details.

Q: Can I cancel my order?

A: Absolutely you can cancel your order at no penalty within 3 hours of placing it. Cancellations after the 3 hour window cannot be guaranteed and may be subject to a cancellation fee. 

Important: Please email us at support@go-ultra.com with the request "Order Cancellation" as the subject line with your full name and order number and we will get back to you as soon as possible.

Priority Upgrade orders are excluded from this 6 hour cancellation as we are pushing these orders forward faster. These upgrades are non refundable.