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Is ordering on your website safe?

Absolutely! Our website is fully secured and is powered by Shopify, the leading e-Commerce service provider, so you can shop with confidence knowing that your information is not shared elsewhere.

What payment method do you accept?

We accept all major credit cards and debit cards. You can even use Paypal for checkout and benefit from their Buyer Protection function for added security.

When do I expect my order?

Once you've placed your order, we'll process it within 48 hours. The delivery of your order ranges from 3-5 days. However, due to recent flight shortages, there could be a potential that the delivery of your order may take up to 2 weeks. We will put a message on our website when we expect delays.

I made a mistake with my order, what should I do?

Contact us immediately and if your order has not been shipped out, we'll get it arranged right away. If your order has been processed and shipped, we'll make some special arrangements with you. Just contact us ASAP!

My order got damaged when I received it, what should I do?

Don't worry, simply contact us and our customer service team will arrange a new shipment to you once we've verified the damage.

I haven't received my order, what do I do?

Simply contact us with your order receipt number and we will look into your shipping status immediately to help you locate your order.

More Questions?

Feel free to reach out to our customer service team at support@go-ultra.com and we will get back to you right away!

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