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Refund Policy

We love our amazing, high-quality products & we hope you will too. This is why we work closely with our manufacturers to ensure we can take better care of you, if something goes wrong. 


Enjoy our 1 Year International Factory Guarantee and our 3-month EZ Replacement Guarantee from the date of your purchase. This means that if something goes wrong, we will ship you a replacement fast and deal with the manufacturer on your behalf, at no additional cost for the first 3 months.  All we ask from you is a simple video showing us what's wrong. 

We offer a 100% Delivery - Satisfaction - Quality Guarantee. We guarantee a high-quality, fully functioning device to the address you provide to us at the time of your order. We do not sell knock-offs or products with inferior parts. 

If anything goes wrong we will work with you to make it right. Our staff will assist you in anyway possible. You can begin the replacement request by contacting us at Once your replacement request has been approved, we will send you further instructions for your video proof. Items returned to us without first starting the replacement process will be refused.

If you have any questions, please contact us at

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. Our Go-Ultra devices are covered by a 3-month Hassle Free Replacement Guarantee and a 1 year manufacturer warranty. We do not offer a buy and try service as our devices cannot be resold.

Refunds (if applicable)
If you change your mind, you can cancel your order within 3 hours of placing it. The order amount will be refunded in full. After 3 hours our normal replacement rules will apply. We will notify you once your refund was approved and will refund to your original payment method within 72 hours. Please allow some time for your bank or credit card company to process and post the refund. 

Exchanges/Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our replacement policy ensures that we get you a working product. 


In the case of returned items or rejected parcels we will gladly reship those items back to you at your cost. This will include any shipping and return shipping. Shipping costs and bumps are non-refundable. 

Welcome to the Family!

Your GO-Ultra Team