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Official GO-Ultra™️ Website

Questions? Call or Email Us

Toll-Free: 1-844-910-0900

Email: support@go-ultra.com

FAQs

SHIPPING

SHIPPING METHOD

 

WHERE DO YOU SHIP TO?

We are providing shipping internationally. However due to some postal problems we can’t deliver a shipment to some smaller countries.

 

HOW DO YOU SHIP?

We ship orders overseas by mail service. After we finish processing your order we will send it to the shipping company and it will be completely handled by them.

Once your parcel arrives in your country, it will be handled by your countries postal service. Please kindly contact your local post when the product arrives in your country. For US customers we ship with USPS and DHL.

 

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA:

  • Order processing 2-3 Days (Priority Bump Customers will be shorter)
  • USA to USA shipping 5-7 Days

 

Note: The items you ordered will reach you within 10 days with USA shipping

 

Shipping Worldwide

  • Order processing 2-3 Days (Priority Bump Customers will be shorter)
  • Standard Worldwide Shipping 14-20 Days

Note: The items you ordered will reach you within 35 days with worldwide shipping

 

HOW CAN I TRACK MY ORDER?

Once your order is processes and shipped we will send you a tracking number to the email you left on file with us. This email will also provide you with a tracking link to locate the status of your package. Please note that the tracking information will be updated by the courier,  2-3 days after receiving that mail.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received your tracking number. This is a normal time lag with couriers while they adjust their systems. That doesn’t mean your package in transit.

 

WHY CAN’T I TRACK MY ORDER?

As mentioned above there are often times a time lag before couriers update their tracking information on the tracking website. Please try again later. If this persists past the 72 hours please reach out to our team at support@go-ultra.com with your order number and a detailed mail explaining your situation.

 

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays due to weather, incidents, customs or backlogs happen from time to time. Please note that tracking information can be displayed only after your order started being shipped.

 

WHY DO I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company to completely be handled by them. Depending that that shipping company’s policy or customers procedure, you might be charged extra fee for the final delivery or the import tax, most likely due to your shipping address being in a remote area. In this case, please kindly pay the required fee to receive your order. This does not apply for USA deliveries.

We often declare this as a gift below order value, so you do not need to worry about this.

 

PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

We offer 100% safe and secure shopping on our site via PayPal, Credit card or Debit Card. All our prices are set in US Dollar and our system will automatically exchange your currency to make it easier when placing your order.

 

WHICH CURRENCY ARE YOU USING?

All our prices are set in US Dollars. But our system will automatically convert this for you, so no need to worry!

ORDER

HOW TO PLACE AN ORDER?

First you select the product that you love, then click the “Add to Cart” or “Buy Now” button. You will be taken to your cart to review your items. From here choose “Proceed to Checkout”. After this simply fill in all information and pay. That’s it! Very easy.

 

HOW CAN I MODIFY MY ORDER?

If you want to change anything about your order, please contact us via email: support@go-ultra.com within 6 hours after placing your order.

 

POST – PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality products to our customers. However, there are many outside factors that can negatively impact the quality of our delivered products. Most of these are shipping related as we have no control over how they are handled in transit. As always, we have you covered. Click our Return Policy at the footer of our page for details.

WHAT IF THE TRACKING ON MY ORDER SHOWS “RETURNED TO SENDER”?

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you cannot find any information with your ID and Tracking number, contact our Customer Service department by ending an email to support@go-ultra.com. Please provide your order number and shipping address in your email.

Step 3: If the address you provided in the email matches with your shipping address that you provided when you placed your order, we are willing to send you a replacement or refund you 50%. Please note that these two options are our final solution for your request.

 

If not, it was probably your careless as filled in wrong address, thus we could not deliver your package. In this situation, we need you to pay some extra fees for sending a replacement. This is the only option for you in this situation.

 

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED A WRONG SHIPPING ADDRESS?

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@go-ultra.com and provide us with your corrected address. We will check whether we can change it for you.

If your order was already shipped out, we are really sorry that we are not able to change it for you, nor will we be able to send you another package without any fee.

 

TRACKING SHOWS “RETURNED TO SENDER” WHAT SHOULD I DO?

There are 3 common reasons for packages to be returned to sender: Your shipping address is incorrect/insufficient, you rejected the package, or you are absent at the time of the attempted delivery. To avoid the latter please make sure that you or someone will be available to the address you provide to accept any packages.

In cases where your shipping address was incorrect, we are unable to take any responsibility, since we shipped it to the address that you provided us and the mistake was not on our end.

In cases where the package was rejected we will be able to reship your package once it is returned successfully to us. This will come at an additional fee of $14.95

Otherwise, we are willing to send you a replacement, If the second package still is unable to reach you we are sorry to tell you that we are unable to help you in this situation and you must rectify this with your postal service.

 

Your GO-Ultra Team

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