SHIPPING
WHERE DO YOU SHIP TO?
We are providing shipping internationally. However, because of some postal problems we can’t deliver a shipment to some smaller countries.
HOW DO YOU SHIP?
We ship orders by mail service. After we finish processing your order, we will send it to the shipping company and they will completely handle it.
Once your parcel arrives in your country, your country's postal service will handle it. Please kindly contact your local post when the product arrives in your country. For, US customers we mainly ship with USPS and DHL.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE FOR DELIVERY?
Shipping to USA:
- Order processing 2-3 Business Days (Priority Bump Customers will be shorter)
- Delivery times listed on product pages.
*Times are excluding USA & Chinese Factory Holidays and delays from the post office.
Shipping Worldwide
- Order processing 2-3 Business Days (Priority Bump Customers will be shorter)
- Delivery times listed on product pages.
HOW CAN I TRACK MY ORDER?
Once your order is processed and shipped, we will send you a tracking number to the email or phone number you left on file with us. This will provide you with a tracking link to locate the status of your package.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking event updates within 24-48 hours after you have received your tracking number. This is a normal time lag with couriers while they adjust their systems. That doesn’t mean your package isn't in transit.
WHY CAN’T I TRACK MY ORDER?
As mentioned above there are often a time lag before couriers update their tracking information on the tracking website. Please try again later. If this persists past 72 hours please reach out to our team at support@go-ultra.com with your order number and details explaining your situation.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays because of weather incidents, customs or backlogs happen from time to time. Please note: Tracking information can only be displayed after an order has shipped.
WHY DO I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company to be handled by them. Depending on that shipping company’s policy or customers procedure, you may be charged an extra fee for the final delivery or the import tax, most likely because of your shipping address being in a remote area. Here, please kindly pay the required fee to receive your order. This does not apply for USA deliveries.
We often declare this as a gift below order value, so you do not need to worry about this.
PAYMENT
PAYMENT METHOD
HOW CAN I PAY FOR MY ORDER?
We offer 100% safe and secure shopping on our site via Stripe, PayPal, Credit card or Debit Card.
WHICH CURRENCY ARE YOU USING?
All prices are set in US Dollars. But our system will automatically convert this for you, so no need to worry!
ORDER
HOW TO PLACE AN ORDER?
First you select the product that you love, then click the “Add to Cart” or “Buy Now” button. You will be taken to your cart to review your items. From here choose “Proceed to Checkout”. After this simply fill in all information and pay. That’s it! Very easy.
HOW CAN I MODIFY MY ORDER?
If you want to change anything about your order, please contact us via email: support@go-ultra.com within 3 hours after placing your order.
POST–PURCHASE
DEFECTIVE/DAMAGED ITEMS
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality products to our customers. However, there are many outside factors that can negatively impact the quality of our delivered products. Most of these are shipping related as we have no control over how they are handled in transit. As always, we have you covered. Click our Return Policy at the footer of our page for details.
WHAT IF THE TRACKING ON MY ORDER SHOWS “RETURNED TO SENDER”?
Step 1: Contact your nearest post office and provide them your tracking number to find out its status. For USA, www.usps.com.
Step 2: Contact your nearest post office and provide them your tracking number to find out its status. If you cannot find any information with your Tracking number, contact our Customer Service department by sending an email to support@go-ultra.com. Please provide your order number and shipping address in your email.
Step 3: If the address in the email matches with the shipping address provided when you placed your order, we're willing to send you a replacement or refund you 50%. This factoring in any mistakes made by USPS or other couriers. Please note that these two options are our final solution for your request.
Please note: If it was the wrong address, we could not deliver your package. In this situation, extra fees for sending a replacement may be required. This is the only option for you in this situation. Keep reading for more info.
SHIPPING PROBLEMS
WHAT SHOULD I DO IF I PROVIDED A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@go-ultra.com and provide us with your corrected address. We will check whether we can change it for you.
If your order was already shipped out, we are really sorry that we are not able to change it for you, nor will we be able to send you another package without a fee.
TRACKING SHOWS “RETURNED TO SENDER” WHAT SHOULD I DO?
There are 3 common reasons for packages to be returned to sender: Your shipping address is incorrect/insufficient, you rejected the package, or you are absent at the time of the attempted delivery. To avoid the latter, please make sure that you or someone will be available to the address you provide to accept any packages.
Where your shipping address was incorrect, or package rejection, we cannot take any responsibility, since we shipped it to the address that you provided us and the mistake was not on our end. We will reship your package once returned successfully to us. This will come at an additional fee of $14.95.
Otherwise, we are willing to send you a replacement, If the second package still cannot reach you we are sorry to tell you that we cannot help you in this situation and you must rectify this with your postal service.
Your GO-Ultra Team